Our formulas for process and "shop" capacity in Collier (2013) chapter 10 are important ones. The proper application of these formulas can help to answer important questions about the ability of our process to meet demand.
Today's case applied two of our capacity formulas to a service environment, specifically a orthopedic surgery medical practice. In the video below I walk through the application of the formulas to the specifics of the David Christopher case. Take a few minutes to compare the discussion below to your own analysis and post.
Note: you'll definitely need to expand the view to full screen... sorry for the tiny numbers!
So now, how are these tools applied at your case study company? If they are not used, how could they be applied to improve the firm's operations management?
See you in class on Monday!
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